FAQ

Frequently asked questions

Can I get ala carte services or must I buy a whole package?


The price is the same whether or not you choose all the services in a package or use every service in the package. Ask us for a weekly or monthly rate!




How do you access my property?


Clients must leave us a access code to enter the property or a duplicate key to allow us to provide services. Keys are not accessible by anyone at the Welcome Center or ALCA Security.




What method of payment do you accept?


Packages can be paid for by credit card. We accept Visa, Mastercard, American Express and Discover.




Can I ask for services I don't see listed?


Clients can ask or email us for special requests! Extra fees may be incured and will automatically be billed to your credit card.




Can I get a refund?


Refunds are given for non service only. No refunds without 24 hrs cancellation. Refunds are automatically returned to the card on file.




So what happens after I book a date?


Your Consierge will contact you via your contact information to introduce you to Comfy Cabin Services and explain our process of making your stay more enjoyable.